(a) The status of implementation of Service Level Benchmarking (SLB) by Urban Local Bodies in cities including the details of cities piloting the same;
(b) The cities which have reported their service level benchmarking indicators;
(c) The steps taken by the Union Government to ensure implementation of SLB by the ULBs of other cities;
(d) Whether other States and cities are also implementing SLB;
(e) If so, whether the Union Government has proposed a mechanism to include citizens in verifying the SLB indicators;and
(f) If so, the details thereof? |
| ANSWER |
MINISTER OF THE STATE IN THE MINISTRY OF URBAN DEVELOPMENT (SHRI SAUGATA ROY)
(a): The status is at annexure-I. It is mandatory for Municipalities and Municipal Corporations to notify current service levels and targets, hence no question of piloting the implementation of SLB arises
(b): The list of cities is at Annexure-II
(c): The Ministry of Urban Development has taken up the following steps:
i. Providing training on Service Level Benchmarking Indicators through a National Technical Support Unit
ii. The Ministry has been providing training for capacity building and handholding support on SLB to city officials.
iii. States have been asked to constitute a State Level SLB Cell with a composition of people drawn from the different service providing agencies.
(d): Yes, Madam
(e) & (f): No, Madam, however, citizen interface and disclosure with respect to service level benchmarking is available on the website ‘urbanservices.gov.in’. |
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